Sales Administrator – J1275LA
Job Reference: J1275LA
Job Location: Robertsbridge
Salary: £18,000 + DOE
Job Type: Permanent
Our client is a highly successful and growing manufacturing organisation based near Robertsbridge and has a reputation for professionalism and excellence. They are now looking for a Sales Administrator / Customer Service Advisor to join their team.
Reporting to the Operations & Administration manager, the Sales Administrator will provide a quality service to Company’s customers and ensure that sales reps get the service support they need to increase their focus on selling. The objective is to maintain outstanding customer service as per the company standards – generating sales and minimizing costs within the company.
Skills / Attributes Required are:
Attention to detail, excellent communication skills both written and verbal, results driven, ability to motivate others, ability to recognize problems and the innovation to come up with solutions, a good working knowledge of customer service methods is essential.
Primary Responsibilities of the Sales Administrator are:
Process sales orders and enquiries promptly and accurately. To present the company to customers and others in a professional and courteous manner. To ensure customer records and other records are maintained and updated promptly and accurately. To schedule daily tasks for team members. Take incoming calls and direct accordingly. Act as a watchdog secretary to directors/managers. To review processes and implement changes within the department as necessary. To carry out and implement changes to IT systems under direction of the Administration Manager. To work with and provide support to other departments.
Other Responsibilities/Duties of the Sales Administrator are:
You are the face of the company – treat every customer with respect, and give customers ‘boutique’ service every time they deal with us – all dealings must uphold the companies Mission Statement
Answer incoming telephone calls dealing with all customer calls as far as possible and fielding other calls as appropriate.
Communicate with customers both by telephone and at front counter. Answer queries and update records.
Take orders verbal, faxed, emailed or posted, record on system, resolve any related issues wherever possible.
Monitor and field emails received into the company’s generic email addresses, dealing with all emails from customers as far as possible.
Refer to sales team any pricing or technical queries that cannot be resolved directly.
Ensure that all Company service levels and targets are met.
Administrative tasks as directed.
Manage product returns and raise credit notes.
Liaise with carriers and with admin and sales staff to sort delivery and product queries.
£18,000 + negotiable DOE
Bonus available and great benefits
Due to our client’s location, you need to be a car owner
Interested? Please email your cover letter and cv.
The RSE Group aim to respond to all applications personally. However due to the high number of applications we receive, we regret this is not always possible. Therefore, if you have not heard from us within 14 days of your application, please be advised that you have not been successful in this instance.
Click the link below for an application form. Please forward with your up to date CV – ideally in Word format.Application Form in Word format