GENERAL MANAGER – J1836ME
INTERIOR PLANTS, LANSCAPING AND SERVICING
Basic Salary up to £40k – Plus Bonus – Central London
Can you juggle custard and fog at the same time? This is a new role in a fast-growing company with a strong position in the Interior Plants, Landscaping and Servicing business in Central London. They also have an increasingly successful Events and Seasonal business. Being first in this role means you can make much of this in your own way. It’s a real chance to make a difference and develop your career in a highly creative sector.
This is a long-established and successful interior plants business, with an excellent reputation, that focusses on providing design, installation and maintenance services to high-end offices and shared interior spaces across central London. The company has doubled in size in the last few years. The Seasonal (mostly Christmas) and Events business is also growing very well. We will be pleased to name the company after an initial telephone screening interview.
Reporting to the Managing Director, you will be responsible for all day-to-day operations of this businesses. That’s running the installation and service teams, as well as the one-off Seasonal and Events business. The management, health and delivery of the stock of plants is also a central part of making this business hum with efficiency. The Christmas business in particular delivers a big, but predictable, spike in work. Your job is to ensure the right people, have the right skills, equipment and motivation to get what needs to be done, when it needs to be done. This will take real organisation and planning skills. Normally, there’s a full-time service team of 20+, but that can fluctuate with Seasonal work up to 100.
You will also be responsible for the Profit and Loss account, a departmental budget, cost control and oversee one-off job costings. You’ll work closely with the admin team to ensure invoicing and collections are completed on a timely basis.
There’s also a significant level of customer-facing activity, building relationships, assessing quality, and that all the work, some of which is at height, is done safely. London is a busy place, but you’re in the thick of it.
With the growth this company is experiencing, you’ll also need to oversee a full recruitment and people development strategy – and lead your 4 direct reports to give you the day-to-day support you need to get the job done – the goal is “every customer is happy all the time”.
You will also play an important part in developing the company’s management systems and processes, so they’re fit for purpose as the growth continues.
You will have Service Management and Operational experience in a B2B service context, or perhaps in a design/events business. Horticulture knowledge isn’t necessary – but the management of people working remotely on customer is essential. The organisation has plenty of people with technical knowledge, they’re looking for somebody who can come with a fresh pair of eyes and new ideas. The management of all the resources to hand is critical to keeping clients happy, the service and installation teams motivated – and the profit growing in line with the turnover.
Most of all you need the capacity to juggle custard and fog at the same time. There are many moving parts, and most people are working off site most of the time. You will bring a clarity of purpose and enjoy enthusiastically communicating common goals.
You’re also comfortable with IT, systems and processes. This business can’t work off the cuff. It would be a real advantage to have a working knowledge of modern service management systems.
Contract Management would also be an advantage, alongside familiarity with appropriate legislation such as Health and Safety and COSHH.
And lastly, you’re great with people. Staff… customers… your boss… the lot. You think people are really interesting. You probably study them – because at the end of the day, this is as much about people as it is about plants – perhaps more so.
You will be based out of the Greenford office, but spend significant times travelling around London visiting staff and clients. Most clients are in the West End, the City and Canary Wharf.
There will be a basic salary IRO £40k, plus a bonus scheme linked to company performance. A company car or travel allowance will also be available. Depending on performance, there is the potential to become a board member as it’s the owner’s goal to reduce his daily exposure in the business.
Martin Ellis of the RSE Group will perform screening and initial interviews, before candidates are selected for interview by the company. This will probably consist of 2 interviews close together, with the second including a relevant presentation about a relevant business issue.
Martin Ellis, RSE Group 07823 887982 firstname.lastname@example.org
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